Who We Are
Eddy Leasing Limited, trading as Yate Man with a Van (also known as Eddy Van Man / eddyvanman.com). Company registration number: 13399666. Registered office: 56 Shaftsbury Close, Nailsea, BS48 2QJ. VAT number: GB 431352627.
We provide man with a van, removals, rubbish clearance, and house and office clearance services across Yate, Bristol, and South Gloucestershire.
What Information We Collect
When you request a quote, make a booking, or get in touch with us, we may collect your name, phone number, email address, property addresses (collection and delivery), and details about the items or waste you need moved or cleared.
When you visit our website, we may automatically collect basic technical data such as your IP address, browser type, device type, and pages visited. This helps us understand how people use the site and improve the experience.
How We Use Your Information
We use your personal information to provide you with quotes, arrange and carry out your booking, communicate with you about your service, process payments, and handle any complaints or claims.
If you've opted in, we may also use your contact details to let you know about similar services we offer. You can opt out at any time by contacting us.
We will never sell your personal data to third parties.
Who We Share Your Data With
We may share your information with our transport and clearance partners (independent contractors) so they can carry out the service you've booked. These partners operate their own businesses with their own insurance and licences.
We may also share your data with payment processors to handle transactions, credit reference agencies where relevant, and any other third party where the law requires or permits us to do so.
All third parties who handle your data on our behalf are required to keep it secure and only use it for the purpose it was shared.
Legal Basis for Processing
We process your personal data on the following grounds: to fulfil a contract with you (when you book a service), for our legitimate business interests (improving our services, responding to enquiries), to comply with legal obligations, and where you've given consent (for marketing communications).
How Long We Keep Your Data
We keep your personal information only for as long as necessary to fulfil the purposes it was collected for, including to satisfy any legal, accounting, or reporting requirements. Booking records are typically retained for 6 years in line with HMRC requirements. After this period, your data is securely deleted.
Cookies
Our website uses essential cookies to make sure it works properly. These are necessary for the site to function and cannot be switched off. We do not use advertising or tracking cookies. If our booking platform or payment processor uses cookies, their own cookie policies apply.
You can manage or disable cookies through your browser settings at any time, though this may affect how the site works for you.
Your Rights
Under UK data protection law (UK GDPR), you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (where there's no ongoing legal reason to keep it), object to how we process your data, request that we restrict processing in certain circumstances, and request a copy of your data in a portable format.
You also have the right to withdraw consent at any time where we rely on consent to process your data. This won't affect any processing that has already taken place.
To exercise any of these rights, contact us using the details below.
Data Security
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. Access to your data is limited to authorised personnel who need it to carry out their work.
Children's Privacy
Our services are not directed at anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us and we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.
Complaints
If you're unhappy with how we've handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact them at ico.org.uk or by calling 0303 123 1113. We'd appreciate the chance to address your concerns first, so please get in touch with us directly if possible.
Contact Us
If you have any questions about this privacy policy or how we handle your data, contact us at:
Eddy Leasing Limited (trading as Yate Man with a Van)
56 Shaftsbury Close, Nailsea, BS48 2QJ
Phone: 01454 540014
Email: [email protected]